About The Role

We’re looking for a dedicated Service Desk Analyst to join our team, providing 24x7 support on a shift basis. This role offers the flexibility of mostly remote working, with occasional travel to our Colchester or Southampton offices. You’ll be working a 4 days on / 4 days off rota, covering 10.5-hour shifts to ensure continuous, reliable IT support for our users.

As a key first point of contact, you will manage end-to-end ticket resolution, striving to achieve first-time fixes wherever possible. You’ll be responsible for escalating complex issues and coordinating with internal teams and third-party suppliers to meet strict service level agreements (SLAs). Your proactive approach will help keep the Service Desk running smoothly, ensuring both technical and non-technical queries are addressed promptly.

Joining Practice Plus Group means becoming part of a passionate team dedicated to delivering exceptional healthcare services. We’re proud to support the nation’s health with innovative solutions and a wide range of healthcare expertise. This role is not just a job but an opportunity to grow your IT career within a supportive and rewarding environment.

Primary Care IT

Administration and Business Support

£27,000

Permanent

Full Time

Rewards & Benefits

Flexible working

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Extensive training courses accessible via Practice Plus Group Skills Academy.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.